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Unemployment tax refund missing? Here’s how to check without calling the IRS

Waiting on your unemployment tax refund? Here's how to check the status

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The IRS automatically corrects 2020 returns and sends letters with the amount of the unemployment tax refund.


Angela Lang/CNET

Massive IRS delays in processing tax refunds, including to those eligible for the tax break on 2020 unemployment benefits, is causing financial distress to taxpayers across the US. On top of severe cuts and pandemic shortages, the tax agency was tasked with sending out stimulus payments and implementing new rules under the American Rescue Plan that exclude from taxation the first $10,200 of 2020 unemployment benefits (or the first $20,400 for married couples filing jointly). 

As many as 13 million people who filed taxes before March likely overpaid on their unemployment compensation and could be due for an automatic adjustment and refund. As of June 4, the IRS had sent out more than 2.8 million refunds. Yet two weeks after the expected second “mid-June” batch, many still haven’t received their money. Since most calls to the IRS are going unanswered, frustrated taxpayers are sharing information through discussion platforms on Reddit and Twitter

We can show you how to check your IRS account online to view its status. As for other unemployment news, here’s what to know about states ending the $300 weekly bonus payments and which are offering return-to-work bonuses. And if you’re a parent expecting your first child tax credit payment on July 15, we can tell you how those payments could affect your taxes next year. We have updated this story recently. 

Nine things to know about IRS unemployment tax refunds

The IRS started sending refunds to taxpayers who received jobless benefits last year and paid taxes on the money early in filing season. After some delays in the rollout, many single filers began seeing deposits in their checking accounts starting May 28, with 2.8 million refunds going out the first week of June. 

The IRS said the next set of refunds for single filers will go out in “mid-June,” but those payments have not yet been officially confirmed. More complex returns (like those with dependents) were supposed to take longer. The IRS has not issued a new timeline for unemployment compensation and has recently been focused on the rollout for the newly expanded child tax credit, which begins this month. 

Here’s what to know:

  • The tax break is for those who earned less than $150,000 in adjusted gross income
  • The $10,200 is the amount of income exclusion for single filers, not the amount of the refund. The amount of the refund will vary per person depending on overall income, tax bracket and how much earnings came from unemployment benefits.
  • Not everyone will receive a refund. The IRS can seize the refund to cover a past-due debt, such as unpaid federal or state taxes and child support. 
  • Refunds started going out in May and will go out in batches through the summer as the agency evaluates tax returns. More complicated returns could take longer to process.
  • The IRS is doing the recalculations in two phases, starting with single filers who are eligible for the up-to-$10,200 tax break. It will then adjust returns for those married-filing-jointly taxpayers who are eligible for the up-to-$20,400 tax break.
  • If the IRS determines you are owed a refund on the unemployment tax break, it will automatically correct your return and send a check or deposit the payment in your bank account.
  • Refunds will go out as a direct deposit if you provided bank account information on your 2020 tax return. Otherwise, the refund will be mailed as a paper check to the address the IRS has on hand.
  • You don’t need to file an amended return to claim the exemption. (Here’s how to track your tax return status and refund online.) Some who used tax software such as TurboTax said they have seen their refund amount change due to the unemployment refund, although they have yet to see a check. 
  • The IRS will send you a notice explaining the corrections within 30 days of when a correction is made.


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Check the status of your refund online through a tax account

The IRS says eligible individuals should’ve received Form 1099-G from their state unemployment agency showing in Box 1 the total unemployment compensation paid in 2020 (if you didn’t you should request one online). Some states may issue separate forms depending on the jobless benefits — for example, if you received federal pandemic unemployment assistance, or PUA. 

One way to know if a refund has been issued is to wait for the letter that the IRS is sending taxpayers whose returns are corrected. Those letters, issued within 30 days of the adjustment, will tell you if it resulted in a refund or if it was used to offset debt. The IRS says not to call the agency. 

The IRS online tracker applications, aka the Where’s My Refund tool and the Amended Return Status tool, will not likely provide information on the status of your unemployment tax refund. The only way to see if the IRS processed your refund online (and for how much) is by viewing your tax transcript. 

Here’s how to check online:

1. Visit IRS.gov and log in to your account. If you haven’t opened an account with the IRS, this will take some time as you’ll have to take multiple steps to confirm your identity.

2. Once logged into your account, you’ll see the Account Home page. Click View Tax Records.

3. On the next page, click the Get Transcript button.

4. Here you’ll see a drop-down menu asking the reason you need a transcript. Select Federal Tax and leave the Customer File Number field empty. Click the Go button.

5. The following page will show your Return Transcript, Records of Account Transcript, Account Transcript and Wage & Income Transcript for the last four years. You’ll want the 2020 Account Transcript

6. This will open a PDF of your transcript: Focus on the Transactions section. What you’re looking for is an entry listed as Refund issued, and it should have a date in late May or June. 

If you don’t have that, it likely means the IRS hasn’t gotten to your return yet. 

Unknown details about unemployment tax refund

The IRS has only provided some information on its website about taxes and unemployment compensation. We’re still unclear of the exact timeline for payments or how to contact the IRS if there’s a problem with your tax break refund. 

Here’s what we do know about contacting the IRS for stimulus check problems. For more on stimulus payments and relief aid, here is information about the child tax credit for up to $3,600 per child and details on who qualifies.

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